Here are some of the questions that our valued clients frequently ask. If you do not find the answer to your question here, please call us at 361-885-0503.
Q: How do I get an estimate from S&J Fence Co.?
A: The easiest way to get an estimate from S&J Fence Co. is to call our offices, Monday-Friday between the hours of 8:00 am and 5:00 pm, and tell whomever answers you would like to get an estimate. We will take your information and have an estimator contact you with next steps, usually within 1 business day. Note that customers in outlying areas may be asked to complete our online estimator to relay their project information to us. This allows us to turn a bid around to those customers much quicker than working an out of town trip into our estimators schedules.
Q: Do I need to be present at the property at the estimating appointment?
A: Whereas other fence companies adhere to a “drive by” style of estimating, we strongly prefer to meet with our clients, in person, at the location of the fence installation, for the estimating appointment. This allows us to review your needs, recommend solutions, and be sure that we are giving you a good, accurate bid. Special arrangements can be made for customers who are out of town, or otherwise unavailable to meet with an estimator, but note that you will be required to walk the job with the estimator prior to our acceptance of the contract, unless we agree to an exception.
Q: Can I get a bid over the phone?
A: Assuming we have an estimator available in our office when you call, in most cases, with a simple description, we can give you a budget number over the phone. However, this budget number is non-binding and an estimating appointment will be required to get a written bid which can be converted to a contract. Potential clients can also get a very good idea of what their fence project will cost by visiting our online estimator, link on the right-hand side of this page.
Q: Is there a minimum charge?
A: Yes, S&J typically charges a five hour minimum for labor. This minimum usually only comes into play with small repair jobs. We reserve the right to waive this minimum if we so chose. There is no minimum charge for materials.
Q: Is a down payment required?
A: A 50% down payment is typically required prior to beginning the construction process for most residential, farm, and ranch projects. This down payment may be waived on certain projects. Typically, there is no down payment required on commercial projects unless so specified by S&J in the bidding process.
Q: Do you offer a warranty?
A: Absolutely! In fact, S&J offers a warranty that exceeds that of our competitors. Please visit our warranty page to learn more.
Q: Are you insured/bonded?
A: Yes. For our client’s protection, we carry Commercial General Liability, Worker’s Compensation, Commercial Auto and Umbrella Insurance. Smaller local competitors may provide a cheaper price, but they also may not be adequately insured. Do not put yourself at risk by doing business with a less reputable firm.
Q: When can my project be scheduled?
A: Scheduling depends on a number of factors, including current workload, size of project, and weather conditions. S&J will make every effort possible to schedule your project to complete within your desired time frame.